My internet is very slow, what happened?

YahClick applies a Fair Access Policy (FAP) and it is likely that you are in a FAP state. If you have exceeded your download allowance, your connection will slow down considerably. It is advisable to purchase the FAP Token. If you are on an unlimited plan, then it is recommended that you try to use the bonus allowance with normal speeds.

What are the computer systems supported by YahClick system?

YahClick works whether you are running a Windows, Macintosh, Linux, or Android operating systems. All computers have to be equipped with Ethernet interface card in order to connect to the YahClick modem.

What are the factors that affect the YahClick internet speed?

When you connect to the Internet using YahClick, the upload and download speeds you experience will vary based on a variety of factors including the configuration of your computer, the number of concurrent users, network or Internet congestion, the size of the websites you are accessing, and many other factors. In most cases during peak hours, actual download speeds will likely be lower than speed indicated on the service plan. Speeds may also be affected if there is a major event and all users are trying to access the same content at the same time.

Can I use the YahClick broadband service on a Wi Fi network?

YahClick service terminals are not Wi Fi enabled. However, subscribers may connect their own wireless devices to enable the Wi Fi. However, YahClick is not responsible for troubleshooting wireless routers or other devices not part of the YahClick user terminal.

What is meant by Fair Access Policy (FAP) ?

YahClick network is a shared and 'best effort' network. At any given time, subscribers within a given geographic area must share available network capacity. YahClick aims to provide each subscriber with a 'fair share' of that capacity while providing all subscribers with a high-quality online experience.

To achieve these goals, YahClick employs network management practices designed to prevent any subscriber from placing a disproportionate demand on network resources. Some of these practices are used only when the network is congested, while others are used more generally.

Traffic levels on the network are usually below a congestion point that would not have a significant impact on the user experience. YahClick has designed its network carefully to achieve this result. At other times, however, simultaneous transmissions from multiple subscribers may result in a total demand for capacity exceeding that available on the network, resulting in congestion. During these times, YahClick’s congestion management practices will strive to treat traffic in a manner that minimizes adverse impacts on the user experience while preventing a subscriber from exceeding his or her 'fair share' of available capacity.

The goal of these measures is for our subscribers, on the whole, to enjoy a better overall service experience than they otherwise would without these practices. The target performance level (measured as the average service speeds achieved across all customers on corresponding Service Levels during a calendar month and excluding periods where speed has been restricted due to usage exceeding the monthly data) is set at 60% of the headline Service Level rate.

How does the Fair Access Policy work?

To ensure fair internet access for all satellite broadband subscribers, services maintain a Fair Access Policy (FAP). This policy establishes an equitable balance in internet access for satellite broadband subscribers. Also, it makes sure that plans with higher volume and better value for money get better service.

Who is affected by the Fair Access Policy?

As the number of people using the network at any given time increases, the speeds may reduce. If you think of broadband as a tunnel, it works in the same way as the traffic moving through it. The more people accessing it; the slower the traffic moves. As a result, you may find that during peak times your download speeds are slightly less than usual. This typically would be due to congestion on the network. It is something all internet providers have to account for. Mostly heavy application users who utilize peer-to-peer applications are affected by Fair Access Policy during congestion time.

Does the Fair Access Policy apply to uploads or downloads?

Currently, the Fair Access Policy applies only to downloads, that is data that you receive from the Internet. Uploads, for example sending photos in your email, are not counted against your Download Allowance. YahClick is unique in the satellite industry in that it offers unlimited data upload in most of its service plans.

What activities may cause a subscriber to exceed their Download Allowance?

Some activities are more likely to exceed the Download Allowance and trigger the application of the Fair Access Policy. Several examples are listed below:

• Full-length movie or video downloads that exceed the 10% data allowance of the subscription plan
• Downloading very large files (i.e., file sizes that are close in size to the Download Allowance of your service plan)
• Peer-to-peer (P2P) file sharing programs
• Continuous downloading or viewing streaming media content such as audio or video programming and YouTube
• Hosting of server devices such as email, FTP, or Web servers
• Hosting computer applications such as Webcam feeds
• Internet based PC backup services that archive your data on a central server
• Use of BitTorrent applications

Excessive downloading or use of the services described above may cause subscribers to exceed their Download Allowance and have their download speed reduced under the Fair Access Policy. Note that all data downloaded to your PC or PCs will count against your Download Allowance. We encourage you to take a close look at the software you install and understand how it will use your Internet connection.

What will my Internet access be like in the Recovery Zone?

During the Recovery Zone, when your Download Allowance is exceeded and you are in FAP, you will experience reduced download speeds for about 24 hours. During this period, your YahClick service can still be used for activities such as Web browsing and viewing emails, but speeds will be significantly slower than your standard plan rate. For example, when in FAP state, a Home 10 Mbps service will be reduced to 64 kilobits per second. This is done to ensure that subscribers who stay within their download limits are able to enjoy the service fairly and at the advertised “up to” download speed levels. The upload speed will not be slowed down during the FAP state.

If I exceed my Download Allowance, what should I do?

To continue downloading once you have entered the FAP reduced speed state, you can activate a pre-purchased FAP reset Token that will immediately restore your full speed levels and give you token volume data allowance under your service plan. If you do not wish to activate a FAP Token, you will need to wait until the end of the monthly anniversary date, and then you will receive a new full allowance at the beginning of the next monthly anniversary date. If you frequently exceed your Download Allowance, or if you find that your Download Allowance is too small for your needs, you might consider upgrading your service plan. Or, to get the most out of your service, you can schedule large downloads to occur in the Free Zone using a Download Manager.

How much do FAP reset Tokens cost– is it a monthly, weekly or daily fee?

A FAP reset Token allows you to restart the data counter. This means you will get another 10% data allowance till the end of the 30-day anniversary. You can only apply a FAP reset Token if your speed has been reduced due to FAP. Each service plan is associated with a different Token price. Please contact your service partner for full pricing details. You need purchase the exact Token for your service plan only. Pre-purchased Tokens do not expire unless you wish to terminate your subscription.

How do I verify whether I have exceeded my Download Allowance?

You may track your past usage and Fair Access Policy status by clicking on the Check My Usage link on the YahClick End User Portal.

My download allowance status meter does not seem to match my usage reported on the Check Usage page. Why?

The Download Allowance status, available through the YahClick Status Meter application or via your terminal’s System Control Center, reflects the actual number of bytes you can download before your download speeds are reduced. This status comes from the YahClick gateway in real time as you receive data. The Check Usage page displays the total historical data downloaded and uploaded from your terminal. This data comes from usage records which are updated hourly. Based on network policies and system status, some data transmitted to your terminal may not be counted against your Download Allowance, but all data will be recorded on the Check Usage site for reference. For example, any data that you downloaded during the Download Free Zone will be reflected on the Check Usage page but will not be counted against your Download Allowance. Your Download Allowance will always be at least the amount specified for your service plan.

What are the computer systems supported by YahClick system?

YahClick works whether you are running a Windows, Macintosh, Linux, or Android operating systems. All computers have to be equipped with Ethernet interface card in order to connect to the YahClick modem.

What is Download Free Zone?

Free Zone is a period of time when no usage is counted against volume quote, or when it is counted against Bonus Volume. During Free Zone, high volume work could be performed such as downloading larger files and movies etc. Free Zone normally lasts for 5 hours from 0100 to 0600 hours, if you are using Generation 2 or Generation 3 service plans that are served through HN CPEs. Or, for 6 hours from 0000 to 0600 hours, if you are using Generation 4 plans that are served through JUPITER CPE.

Why was the Download Free Zone implemented?

This period has been provided for YahClick subscribers to schedule the downloading of automated updates or to download other large files. For home consumers, it provides the flexibility to download large files such as movies or software during the time the network is less busy without the user experiencing slowed speeds during the day.

Are there any limitations to what I can do during the Download Zone?

Yes, download speeds are not guaranteed during these hours and this period is subject to available satellite capacity. The availability of the FreeZone may be reviewed or charges applied if there is network abuse during this time.

What do you recommend I do during the Download Free Zone?

We recommend that you schedule your automatic system updates during the Download Free Zone. You can also use a download manager software application to automatically schedule large file downloads to occur during the Download Free Zone.

What will happen if I’m in the middle of a large download at the start of the Download Free Zone?

If your speed is reduced at the start of the Download Free Zone, your download speed will return to your normal plan rate, and the downloaded data will not increase your recovery time. If your speed was not reduced (that is, you had not exceeded your Download Allowance), your usage during the Download Free Zone will not be counted toward your Download Allowance.

What will happen if I’m in the middle of a download at the end of the Download Free Zone?

If you were over your Download Allowance at the start of the Download Free Zone, your download speeds will be reduced again at the end of the Free Zone. If you were not over your Download Allowance before 1 am, then the usage during the Download Free Zone will not count against your allowance, but the portion of the download that occurs after the Free Zone ends at 6 am will begin to count against your data allowance.

Can I still use the Download Free Zone if I have already exceeded my Download Allowance?

Yes, during the Download Free Zone, all users may download without any speed restrictions, subject to your plan’s rate and available satellite capacity.

Why does the YahClick FAP system allow subscribers to download only 10% of their monthly allowance on some plans and how can I download more than this?

A Fair Access Policy is implemented by internet providers to ensure equal access to the network for the vast majority of users. The data allowance concept can be explained as the subscriber starting with an empty container that has a hole in the bottom which a subscriber fills with downloaded data. The container empties out at a pre-determined “leak rate” every 24 hours. If a subscriber never fills up the bucket completely, or downloads less data than the amount that leaks out, this subscriber will enjoy high speed internet all the time and never experience FAP speed reductions. The YahClick system spreads out a user’s download data allowance to ensure that users do not consume their entire monthly allowance in the first few days of the month, and then lose the ability to enjoy high speed internet service for the rest of the month. If you download a lot of video, we recommend you take advantage of the Free Zone period (1 am to 6 am) for scheduling unlimited downloads and software updates at no charge and conserve your peak time data allowance for browsing and emails. By managing their daytime downloads users can maintain their enjoyment of high speed internet without experiencing any speed downgrades. Please note that YahClick also offers unlimited uploading so any photos or large files uploaded to the internet will not be counted as part of the data allowance. YahClick also offers the flexibility to reset the download allowance by purchasing a FAP reset token. This way, subscribers who wish to increase their data consumption occasionally may do so without having to subscribe to a larger service plan.